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1、GoodCommunicatorsManagetheirBodyLanguageAccordingtooneestimate,thereareover700,000formsofnonverbalcommunicationwhichcanbegroupedintogeneralcategories:facialexpressionsandeyebehavior,gesturesandpostures,vocalcharacteristics,personalappearance,touchingbehavior,anduseoftimeandspace. Facialexpressionsan
2、deyebehavior.Youfaceistheprimarysiteforexpressingyouremotions;itrevealsboththetypeandtheintensityofyourfeelings.Youreyesareespeciallyeffectiveforindicatingattentionandinterest,influencingothers,regulatinginteraction,andestablishingdominance. Gesturesandpostures.Bymovingyourbody,youcanexpressbothspec
3、ificandgeneralmessages,somevoluntaryandsomeinvoluntary.Slouching,learningforward,fidgeting,andwalkingbrisklyareallunconscioussignalsthatrevealwhetheryoufeelconfidentornervous,friendlyorhostile,assertiveorpassive,powerfulorpowerless. Vocalcharacteristics.Likebodylanguage,yourvoicecarriesbothintention
4、alandunintentionalmessages.Thetoneandvolumeofyourvoice,youraccentandspeakingpace,sayalotaboutwhoyouare,yourrelationshipwiththeaudience,andtheemotionsunderlyingyourwords. Personalappearance.Yourappearancehelpsestablishyoursocialidentity.Ourgrooming,ourclothing,ouraccessories,andourstylehaveaprofoundi
5、mpactonourappearance.Ifyourgoalistomakeagoodimpression,adoptthestyleofthepeopleyouwanttoimpress.Inmostbusinesses,aprofessionalimageisappropriate,butinsomecompanies,amorecasualappearanceisallowed. Touchingbehavior.Touchisanimportantvehicleforconveyingwarmth,comfort,andreassurance.Inbusinesssituations
6、,touchingsuggestsdominance,soahigher-statuspersonismorelikelytotouchalower-statuspersonthantheotherwayaround.Touchinghasbecomecontroversial,however,becauseitcansometimesbeinterpretedassexualharassment. Useoftimeandspace.Liketouch,timeandspacecanbeusedtoassertauthority.Inmanycultures,peopledemonstrat
7、etheirimportancebymakingotherpeoplewait;theyshowrespectbybeingontime.However,attitudestowardpunctualityandcomfortzonesandallothernonverbalcommunicationcarryfromculturetoculture.TenPositiveBodyLanguageHabitsofHighlyEffectiveCommunicators:1. Showthatyouarereallylistingbynoddingthoughtfully;2. Showinte
8、restintheotherpersonbyorientingyourbodytowardstheotherperson;3. Showopennessbypointingyourfeettowardstheotherperson;4. bepositivebystrokingyourchin;5. Showattentionbyeyecontact;6. Showconstructiveattitudebyarelaxedposture;7. Showopennessbykeepingyourhandsopen;8. Showthatyouarefocusedbythoughtful,um-hums,;9. Showco-operationbyanopenbodyposition;10. Showwillingnesstosolvesomethingbyhandlingdocumentsormaterialspresentedtoyou.
