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1、FORVIAHELLAQualityManagementGuidelinesforSUPPLIERSAD-00385INovember2023(HP-C-509)CONTENTSINTRoDUCTlOH,HELLA,SPOLICIES5QUALlTYAMANAGEMlENTMMNMpgMMMMMMNNMMNWOMMMMMIWWMWMO*M*M*bIMPLEMENTATIONOFBASICREQUIREMENTS-4.1MANAGEMENTSYSTEMSANDSUSTAINABILITY7742AUDlTS84.3FURTHERBASICPRINCIPLES94.4DELIVEREDQUALIT
2、YANDINCOMINGGOODS94.5HANDLINGOFNONCONFORMINGOUTPUT.IO4.6COMPLAINTSPROCEDURE,8DREPORT,NTF(NOTROUBLEFOUND).114.7QUALITYDOCUMENTATION4.8QUALITYTARGETSANDPPMMANAGEMENT124.9ENGINEERINGCHANGEMANAGEMENT134.10CONTINUOUSIMPROVEMENTPROCESS134.11PREVENTIVEMAINTENANCE4.12COMMUNICATION34.13SUPPLIEREVALUATIONU4弓T
3、RAC*FARTITTYU4.16INFORMATIONSECURITYREQUIREMENTSFORPRODUCTANDPROCESSRELEASE155.1FEASIBILITYSTUDY5.2ADVANCEDPRODUCTQUALITYPLANNINGI5.3PLANNINGCONTENTS155.4DESIGNANDPROCESSFMEA165.5CONTROLPLAN165.6PLANNINGSERIALPRODUCTION175.7CAPABILITYOFTESTINGEQUIPMENT,MACHINESANDPROCESSES5.8STATUSOFSUB-SUPPLIERSAND
4、THEIRPRODUCTS185.9PRODUCTANDPRCX2ESSRELEASE185.10REQUALIFICATIONTEST19205.12QUALITYREQUIREMENTSFORDEVELOPMENTOFEMBEDDEDSOFTWAREMETHODSOFSUPPLIERESCALATION.6.1ESCALATIONPROCESSFORSUPPUERS216.2ADDITIONALCONTROLLEVELISPECIFICREQUIREMENTSFORELECTRONICCOMPONENTS237.1 RELEASEOFELECTRONICCOMPONENTS237.2 PR
5、OOFOFPROCESSCAPABILITY23IAPPLICABLEDOCUMENTS,LITERATUREANDABBREVIATIONS24123456789IREVISIONHISTORY.INTERNAL&PARTNERS1 IINTRODUCTIONAworldofcontinuouslychangingcustomerexpectationsandworldwidecompetitionrequirescontinuousimprovementofallproductsandservicesaswellasbusinessprocessesandcorporateprocedur
6、es.CustomersatisfactionthroughqualityinallaspectsisacrucialsuccessfactorforHELLAasaSUPPLIERofcomplexproductsfortheinternationalautomotiveindustryandconsequentlyforyouasourcontractor(termedSUPPLIER“hereafter),whoseproductsareusedinorforHELLAassemblies/products.Theachievementofzerodefect(s)qualityfora
7、llsuppliesisanabsoluteprerequisitewhichcanonlybeachievedandsecuredthroughthecommoneffortsofHELLAanditsSUPPLIERS.Avoidingdefectsinsteadofdiscoveringdefectsandcontinuousimprovementsintheentiresupplychain,customerinquiry,offer,order,productdevelopment,startofproduction,volumedeliveriesandfieldoperation
8、areindispensablerequirementswhichwemustandwanttofulfilwiththeactivehelpofourSUPPLIERS.ThisguidelinehighlightsHELLA,sbasicrequirementsforSUPPLIERSandalsoreferstothevalidinternationalstandards,methcJsandimplementationinstructions(e.g.,byVDA)whicharenecessarytoachievecommonobjectives.Customerrequiremen
9、tsmayexceedHELLAzsbasicrequirementsandhavetobefollowedaspartofourcustomerssatisfactionpolicy.APPLICABILITYANDDEFINITIONTheguidelineisbindingforallproductsandservicessuppliedbyaSUPPLIERtoHELLAGmbH&Co.KGaA,ortoacompanyassociatedwithHELLAwhereHELLAhasthemajorityshareandispartofFrameworkSupplyAgreementf
10、ortheprocurementofmanufacturingmaterials,HELLAGeneralTermsofPurchasing,zFORVIAGeneralPurchasingConditionszzorcomesintooperationbyindividualagreements.Forclarification,inthisguideline,theexpressionsshall,must,zandhavetoz,meanhasadutyto.Dr. Christof HartmannDirk SchneiderHead of Corporate Quality Mana
11、gementHeadofCorporateQualityManagementPurchasing2 IHELLA,SPOLICIESThefollowingextractsfromHELLAzsquality,environmentalandhealth&safetypoliciesshouldprovidetheSUPPLIERanorientationwhichfocushastobeconsideredwithregardtothesesubjects.ThebenchmarksforHELLAzsactionsarecustomersatisfactionthroughfirst-cl
12、assqualityofallproductsandservices,aswellascooperativeworkandahighlevelofexpertise.Thezerodefect(s)qualityofourproducts,actionsandservices,combinedwithexpertise,innovationandinternationalism,willsecurethesatisfactionofallcustomersinthelong-term,andthusourcompetitiveness.HELLAQUALITYPOLICYThetargetis
13、zerodefectsfordeliveredqualityduringtheproductlifeandforallHELLAservices.Tosecuretheseclaimsandtoguaranteecustomersconsistentlyhighqualityineveryrespectzweplanqualitydowntothelastdetailduringthedevelopmentofproductandmanufacturingprocess,usingcarefullychosenmethods.Thisplanningprocedureiscarriedouti
14、ndependentlyofwhetherproductionislatertotakeplaceonHELLApremisesorattheSUPPLIERS,andincludesallsubstancesandmaterialsusedzofcourse.AfterSOPztheserialqualityoftheproductisassuredandcontinuallyimprovedbymeansofaccompanyingqualityobservationandcontrol.Meetingcustomerrequirementsandfulfillinginternalqua
15、litytargetshavethehighestcompanypriority.WealsoexpectthisprocedurefromourSUPPLIERS,whohavetohaveaneffective,successfulqualitymanagementsystemavailable.HELLAENVIRONMENTALPOUCYHELLAiscommittedtoprotecttheenvironment.Inordertoimplementthisenvironmentalpolicy,HELLAhashaditsplantscertifiedaccordingtoISO140011.Werequireoursupplierstomeettherelevantvalidenvironmentallegislation.Weex
