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1、,一.投诉信内容要点： 所要投诉或抱怨的事情是什么 捋时间地点及事情的经过及问感所在说清楚 你对解决问题的建议 告知你的联系方法如电话传真通讯地址等 注意事项： 古语要平和，不要用太过激的诃语 对解决问题的建设要合理 一封信只写一件密 事情的来龙去脉要写清楚投诉信一范例答案DearSirorMadam.Iamwritingyouocomp1.ainaboutstereo,whichIboughtinJanuary.Afteron1.ytwoysthingssta11edtogowrong.Thefirstprob1.emwastheCDdruwer.whichopenedandc1.osed1
2、.ooquick1.y.1near1.vtrappednyfingersini1.Thenex1.dayIrecordedaDontoacassette.Everythingworked,butthesoundqua1.itywaseverypoor.On(hefo1.1.owingday,theCDPausebuttonstoppedworking.Natura1.1.y,Ire1.umedthestereotoyouforrepair.YourassistantsaidIwou1.dhavetowaiton1.yaweek.Aftertwoweeks,(henecessarysparepa
3、rtshadsti1.1.no1.arrived.Eventua1.1.y,nineweeks1.a1.cr.Ic1.1.ec1.edthestereo.TheCDp1.ayerworkedproper1.y,buttherewasnoimprovementintherecordingqua1.ity.IamnotsatisfiedwiththeequipmentnorwiththeSCrViCC1havereceived.1amthereforewritingtoaskforafu1.1.refund.1wi1.1.returnthestereotoyourshoponMondayandIe
4、xpectoreceiveachequefor$250.Yoursfaithfu1.1.y.5分作文DearSirorMadain.IanwritingtoexpressnydissatisfactionWiIhnyroon-nwie.syouknowweshareoneoon,Icannotstudyintheroomata1.1.anymoreif1sti1.1.staythere.Shea1.wayshasfriendvisitingandhasir1.iesin1.heroom.TheymakeIo1.sofnoiseandswitchontheradiovery1.oud1.y,fo
5、rmethisenvironmentisVCrydifficu1.ttostudyand1needaquietroom.Evenborrowsmythingswithoutasking,itisVCryimpo1.ite.IrequestyoucangivemeanewroomnexttcnnbecauseIhavebeenaskedherhasParT沁Sinotherp1.acemanyIimCStheysti1.1.havepartiesinthewn.Irea1.1.ycannots1.ayin(hesameroomwithher.Iwou1.dbegratefu1.ifyoucou1
6、.dchangemeasing1.eroom.YiMirsincere1.y.7分作文DearSirorMadamIanwritingyoukexpressmydissatisfactionwithmy11x)11ma1.eandrequestfranotheraccomrdit1.ionnext1.ern.V1.ymainPnmICn1.isthatIcannotstudyinmyroombecausemyroommatea1.wayshasfriendsvisiting.Hca1.sohasfX11ics,whichusua1.1.yendsear1.yintheInorning.seve
7、ra1.(inesaweek.FurthemiofeheoftenbomwsmythingsWi1.hOU1.askingme.Icannotacccpthissituationany1.ater,especia1.1.yhccauscIhavever)impo11antexamnexttc11nandIrea1.1.ymustMudyhan1.ThisiswhyIwou1.dbeverygratefu1.if1cou1.dhaveinotherroomnext(erm.hwou1.dbemos1.convenientformenostinsis1.onreceivingourpriorpay
8、ment: 1shou1.dtherefore1.iketohavemymoneyrefunded. I,hcrcforcI1.Ookforwardtohearingyourcomments. WeWoUIdbeinterestedtoknowifyoucanofferanexp1.anationforthispoorq1.ityofyourservice. Wewi1.1.keepthegoodsunti1.: Un1.essyoucanfu1.fi1.1.ourordersefficient1.yinthefuture,wewi1.1.havetoconsiderothersourceso
9、fsupp1.y. I1.Ookfruard(ohearingfromyou.投诉信常用词汇annoyapo1.ogizecomp1.aindefectdisappointdissatisfyembarrassinconvenienceinform.of.refundreso1.verudeunreasonab1.e二.询问信涧向信的目的是寻求所需翌的信息:在IE1.1.S学法中出现的次数仅次于投诉信内容要点 做单说明场景发明写作意图，说明目的是要寻求什么样的信息 要注然礼貌原则,只能就收侑人提供的信息进行询问,不要问不相关的信息注意事项如果某个问题较为严里,可以在主体段落中单独占一个段落在结
10、尾段表明获取信息的急切心情提供联系方法以便收信人与你联系并且感激对方询问信一范例答案DearSirorMadam.Iwriteconcerning(heavai1.abi1.ityofstudentaccommodaiion.Iamanoverseasstudentandwi1.1.arriveattheuniversityonthe5th()CtobCr.1wou1.d1.ike,asfaraspossib1.e,to1.iveoncampus.HoweverJmanu(fenw1.estudentandwou1.dpreferaquietroomawayfromyoungerS1.Uden
11、【$.Ida1.soprefertosharewithotherIcriui1.estudents.PrVferab1.y1.hoSewhodontsmoke,however,thisisnotastrictrequest.Isha1.1.beaeadingfornyPh.D.inBio1.ogica1.Science,andwou1.d1.iketobewithineasywa1.kingdistanceof(be1.aboraior),ifthisispossib1.e.Neverthe1.ess,onceagainthisisapreferenceratherthanarequireme
12、nt.Iamdue(oarrivein1.ondonon(hemorningof(he5thOctober.However,(hiswi1.1.bem),first(ine(ovisit(heUK.Asaresu1.t.!wi1.1.begratefu1.ifyoucana1.so1.etmehavedirectionstotheuniversity,a1.ongwithtraintimes,etc.I1.ookforward(obearingfromyousoon.Yourssincere1.y,1.isaChan询问信开头常见用句 Iamwritingtoenquireabout. Iwou1.dbegratefu1.ifyoucou1.dsendmefu1.1.detai1.sof. Iwonderifyoucou1.d. 1wou1.d1.iketoreceiveinformationregarding. Iamwritingtoaskifyoucou1.dpossib1.y. 1wou1.d1.iketorequestmateria1.sfor. Iw
