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1、 1、这套房子净高3米。 It is three meters in height. The net height of this flat is three meters . 2、请问您喜欢住哪一层？ Which floor are you interested in? Which floor do you like? 3、房子面积约110平米，设计有一个客厅、一个饭厅、两个睡房、一个厨房、一个洗手间。 This flats gross area is 110 m2,which is designed as one living room, one dinning room, two bed
2、rooms, one kitchen, one wash room. 4、这套房子符合您的要求。 This flat suits your requirement. 5、这么高的品质，这样的价格很值。 It is worthwhile because of its high quality. 6、简单来说，物业是指一个人所拥有的资产。 In plain terms, property is what one owns. 7、物业管理公司主要负责对业主的房地产进行全方位的管理。 A property management company is tasked with the responsibi
3、lity of managing the multiple aspects which com along with the ownership of real estate. 8、物业管理公司的职能包括收取租金，对维护事项作出反应和处理、为业主发布招租广告、对承租人进行信用和背景调查。 Duties of property management companies include accepting rent, responding to and addressing maintenance issue, advertising vacancies for landlords, and do
4、ing credit and background checks on tenants. Week 3 1、物业管理营销的指导原则是：以服务、物业管理营销的指导原则是：以服务为宗旨，以经营为手段，以效益为目的。为宗旨，以经营为手段，以效益为目的。 The guiding ideology（principle） of property management marketing is to take service as an aim; management as means; benefit as purpose. 2、物业管理遵守、物业管理遵守“顾客至上顾客至上”的原则。的原则。 The pr
5、operty management abides by（observes） the principle of customer priority. 3、物业管理公司的工作可涉及居住小区、物业管理公司的工作可涉及居住小区、高层建筑、综合楼、商务办公大楼以及高层建筑、综合楼、商务办公大楼以及酒店、工厂和仓库的管理。酒店、工厂和仓库的管理。 A property management company may deal with the management of housing estates, high-rise building, complex buildings, office and co
6、mmercial building as well as hotels, factories and warehouses. Week 4 更确切地讲，物业管理公司的业务可以更确切地讲，物业管理公司的业务可以分为以下四种类型：分为以下四种类型：1、一般业务，包括、一般业务，包括房屋的维护和公共设施的分段维修；房屋的维护和公共设施的分段维修；2、特殊业务，包括保安、清洁、绿化和停特殊业务，包括保安、清洁、绿化和停车；车；3、居民委托的专项服务，例如，递、居民委托的专项服务，例如，递送报纸或预定机票等；送报纸或预定机票等；4、其他业务，如、其他业务，如内装饰和维修，房屋交易，租赁和出租内装饰和维修
7、，房屋交易，租赁和出租等。后两项业务需要额外收费。等。后两项业务需要额外收费。 More specifically, the business of a property management company may be classified into the following four categories: (1)general business, including maintenance of houses and piecemeal repair for public facilities;(2)particular business, including security, c
8、leaning, gardening and parking;(3) special services entrusted by residents, for example, delivering newspapers or booking air tickets, etc; (4)other business like inside decoration and repairing, house exchange, leasing and renting, etc. The latter two items are charged additionally. Week 5一名合格的房地产管
9、理经理至少要有一批值得信赖、有资质的人员和公司为一名合格的房地产管理经理至少要有一批值得信赖、有资质的人员和公司为其所用：其所用：A quality estate manager will have at minimum a list of trusted and licensed people that they have used in their possession:庭园设计师和园艺师庭园设计师和园艺师 landscapers and gardeners车辆维护和推销员车辆维护和推销员 vehicle maintenance and detailers木匠木匠 carpenters石匠
10、石匠 masonry and stone care experts水管工人和水利专家水管工人和水利专家 plumber and water specialist电气师电气师 electricians金工金工 metal workers漆匠漆匠 painters计算机技术和支持人员计算机技术和支持人员 computer tech and support安全装置、监视和维修人员安全装置、监视和维修人员 security installation, monitoring, and repair活动和晚会出租人员活动和晚会出租人员 event and party rentals游泳池和水文专家游泳池和
11、水文专家 swimming pool and water feature specialist家庭自动控制专家家庭自动控制专家 home automation specialist地质学家和民用建筑结构工程师地质学家和民用建筑结构工程师 geologist and civil and structural engineer树艺专家树艺专家 arborist能够随时获得临时或永久性物业管理员工的人员能够随时获得临时或永久性物业管理员工的人员 a resource for obtaining temporary or permanent estate staff A: 早上好，这里是维修部门。早上
12、好，这里是维修部门。 B：早上好，我是：早上好，我是Lisa，住在，住在268号房。今天早号房。今天早上，我的厕所堵塞了。请问你们可不可以派水上，我的厕所堵塞了。请问你们可不可以派水管工过来疏通呢？管工过来疏通呢？ A：好的。我先记下来。：好的。我先记下来。Lisa，268号房，厕所号房，厕所堵塞。今天下午堵塞。今天下午3点怎样？你那时有空么？点怎样？你那时有空么？ B：没问题。我会等着。谢谢。：没问题。我会等着。谢谢。 A：我们时刻为您效劳。再见。：我们时刻为您效劳。再见。对话练习对话练习1 A: 早上好，这里是维修部门。早上好，这里是维修部门。 A：Good morning, Mainte
13、nance Department. B：早上好，我是：早上好，我是Lisa，住在，住在268号房。今天早上，我的厕所号房。今天早上，我的厕所堵塞了。请问你们可不可以派水管工过来疏通呢？堵塞了。请问你们可不可以派水管工过来疏通呢？ B: Good morning. This is Lisa, living Number 268. My toilet was plugged this morning. Could you please send your plumber to unstop it? A：好的。我先记下来。：好的。我先记下来。Lisa，268号房，厕所堵塞。今天下号房，厕所堵塞。今天
14、下午午3点怎样？你那时有空么？点怎样？你那时有空么？ A: Ok. Let me put it down. Lisa number 268, toilet was plugged. How about 3:00 pm this afternoon? Will you be available at that time? B：没问题。我会等着。谢谢。：没问题。我会等着。谢谢。B: No problem. I will wait. Thank you. A：我们时刻为您效劳。再见。：我们时刻为您效劳。再见。 A: We are always at your service. Bye. A: _af
15、ternoon. Mrs. Smith! What the _ with you? B: Yeah, Im going to be crazy_ the big noise made by my neighbors. They really drove me furious. A: Oh, Im _ to hear that. How could they make so much noise! B: That too _. The up stair neighbors dance at night and frequently hold parties in their house last
16、ing for quite a long time. A: Yes, that too bad. But dont _, we will take an investigation with regard to this matter. B: Ok, I hope the problem can be solved as soon as possible. A: Anyway, I will. Have you got _ else annoying you? B: No, its all fine except_. A: We promise that it will be solved as _ as possible. B: That will be fine, thanks!对话练习对话练习 2 A: 罗夫人，我能为您做点什么吗？罗夫人，我能为您做点什么吗？ B：是有关你们维修部门的。这周五上午，我：是有关你们维修部门的。这周五上午，我打电话让人来修马桶，他们说维修人员很快就打电话让人来修马桶，他们说维修人员很快就来。我等了一整天，但是没人来。来。我等了一整天，但是没人来。 A
